Birch exists because "good enough" cleaning is everywhere, and actually-clean homes are rare. We built the company backwards from that one promise.
We never start a relationship with a maintenance clean. The first visit removes the buildup entirely — then we keep your home at that standard. It's more work up front. It's also the only honest way to clean.
Every crew is background-checked, carries liability insurance, and arrives in Birch uniform. Same crew for your home every visit, so the standard never resets to zero.
Anything missed, tell us within 24 hours and we re-clean it free. No questions, no forms, no arguing about what "clean" means.
Your price is agreed before we book and locked before your first maintenance visit. We answer texts fast, confirm every visit, and never bill by the hour.
No — most customers aren't. We arrange entry that works for you (lockbox, garage code, or key) and confirm when your clean is complete.
Yes, crews arrive fully equipped. Prefer specific products for certain surfaces? Leave them out and tell us.
Because a maintenance clean over months of buildup doesn't clean — it spreads. The deep clean removes it once, so every visit after actually maintains a clean home. It's the foundation of our guarantee.
Skip or move any visit with 48 hours' notice, free.
Yes — every crew carries general liability insurance and every cleaner is background-checked before entering a home.
Minor issues — a pet accident, a small area of droppings — we can handle for a flat add-on ($40 pet accident/vomit, $60 small-area rodent droppings). True biohazards (significant rodent or pest waste, mold colonies, bodily fluids, sharps) are outside the scope of standard cleaning for our crews' safety — we'll refer you to a licensed remediation specialist, and we're happy to do the full clean once remediation is complete.
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